Refunds & Cancellation

Last updated 12 June 2026

Udaya Ambali is a fresh, perishable food, brewed to order and delivered daily. That shapes how returns and refunds work — this policy explains it plainly.

Cancelling or pausing

• You can pause or cancel your subscription any time by messaging us on WhatsApp or emailing hello@udaya.earth.
• To skip or stop a given day’s delivery, let us know by 6:00 PM the day before a delivery. Because each bottle is made fresh the night before, we may not be able to cancel a delivery already prepared or out for delivery.
• If you’ve pre-paid for a period, we’ll refund the unused, not-yet-prepared portion.

Returns

For health and safety reasons, a perishable food product cannot be returned or exchanged once delivered, unless there’s a quality issue (below). Please don’t consume anything you’re unsure about — tell us instead.

Quality issues

If a delivery arrives spoiled, damaged, leaking, or just isn’t right, contact us within 24 hours of delivery with your order details and, if you can, a photo. We’ll make it right — a replacement on the next delivery or a refund, your choice.

How refunds are paid

Approved refunds are issued to your original payment method (or by UPI/bank transfer if that’s easier) within 5–7 business days. Your bank may take a little longer to show it.

Missed deliveries

If we miss a delivery on our side, you’ll get a replacement or a refund for that day. If we couldn’t deliver because the address was inaccessible or no one was reachable, see the Delivery Policy.

Questions about a refund? Email hello@udaya.earth or call [+91 XXXXX XXXXX]. This policy doesn’t affect your rights under the Consumer Protection Act, 2019.